Terms & Conditions


This website with URL address www.therusticrabbit.co.uk is owned and operated by W V Patrick (Harrogate) Ltd T/A The Rustic Rabbit, 23 Main Street Grassington, North Yorkshire, BD23 5AD, as an online mail order retail site.



Your order with us assumes that you have read and understood our terms and conditions and agreed to the information therein. Your order will become firm once you have entered your personal details enabling us to contact you by e-mail or telephone to confirm or discuss your order and to ship the items ordered to the address registered to the credit or debit card used to purchase the items as described on our website.


At such time as we receive your electronic order, a confirmation email will be sent to you detailing the items you have contracted to purchase from The Rustic Rabbit and the price at which they were offered for sale and which are available for sale at the time of your order. We will process the payment for the items including VAT any delivery charge applicable to your order once we have confirmed their availability.


We may need to pass on your telephone number to the couriers employed to deliver your order to arrange a convenient delivery time.


We may not be able to process your order if..


  • We were not able to process your payment
  • The specified product is out of stock
  • If there is an error with the product description or price offered
  • If the product cannot be delivered in reasonable time due to strike action, weather conditions or any other circumstances beyond our control.


We also reserve the right to withdraw items from sale and to withdraw or edit any of the contents of this website or to refuse to process an order at our sole discretion.



When making a payment by credit, debit or charge card, your payments are processed by HSBC and are PCI compliant, we never have direct access to your card details and passwords unless you choose to make an order over the phone. If you make your order by post and pay by cheque, unless arranged with our sales department we cannot guarantee availability of the items ordered. If this is the case your payment or part thereof will be refunded by cheque.


Canceling your order and Returns

You may of course cancel your order prior to despatch by contacting our customer services department, the details are shown below.


If you are not happy with the products you have chosen, purchased and received, you can cancel your order under the terms of the Distance Selling Regulations no longer than 8 working days after receipt of the goods. The goods must be returned in good condition within 30 days with the packaging intact enabling us to resell the item. You will be responsible for return postage, please obtain a proof of posting from the Post Office.


If items received are faulty or were damaged in transit please inform us and a refund or exchange will be arranged.


If you are returning an item and would like to exchange it for something else and not sure right now what, we will issue a gift voucher to the value of the item you are returning. If a refund of the purchase price is required for items bought as gifts, these can only be given to the original purchaser.



We want your experience with The Rustic Rabbit to be a happy one, with that in mind, if you have any queries or complaints regarding the products, our web site or our service please don’t hesitate to contact us. We will do our best to correct problems and retain your goodwill.


Customer Services

In all cases, please contact our customer services department on 01756 751 899 and we’ll be happy to advise you.


Special Offers and Voucher Codes

If you purchase any goods and use a promotional code, it can only be used once. Promotional prices will not be available on sale items or clearance lines.


Limit of Liability

The Rustic Rabbit is not seeking to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.


To the utmost extent allowed by law and save as provided above, neither The Rustic Rabbit nor any linked or subsidiary company shall be liable to you by reason of the following…

  1. any representation
  2. any implied condition, guarantee, or other term
  3. any duty at common law,
  4. under the express terms of the contract
  5. in negligence, whether on the part of The Rustic Rabbit or any of its employees, agents, members or directors or otherwise for any indirect special or resultant loss or damage including but not limited to loss of profit or loss of saving, expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the The Rustic Rabbit website, the supply of the products or their use of resale by you.


Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, The Rustic Rabbit do not give guarantee it is complete or correct and The Rustic Rabbit cannot be held responsible for any omissions, errors or for any resulting implications from the use of the information.


The liability of The Rustic Rabbit in connection with any contract to supply any products or services to which these conditions apply shall not exceed the price of the product purchased, except as expressly provided in these conditions.


The Rustic Rabbit will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you if it was delayed in performing or prevented from performing its obligations by any cause beyond its reasonable control.


The Rustic Rabbit may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission of The Rustic Rabbit in writing.


No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Territory and Law

The use of our website and these Terms and Conditions are governed under English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.


This website and our Terms and Conditions have been designed for use by customers resident in the UK and under UK law. We are happy to fulfill requests for products from outside the United Kingdom, however we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


Our Details

W V Patrick (Harrogate) Ltd T/A The Rustic Rabbit, 23 Main Street Grassington, North Yorkshire, BD23 5AD and www.therusticrabbit.co.uk

Registered company number: 1283028

Customer services, telephone orders and advice 01756 751 899

Email us  [email protected]